Datenschutzerklärung

PRIVACY POLICY

PETSCHOICE.CLUB | petschoiceclub.pl
Effective from: 16 April 2026
Last updated: 16 April 2026

This Privacy Policy describes how PETSCHOICE.CLUB processes the personal data of people who visit the petschoiceclub.pl online store, place orders, contact us, or use our services.

1. Data Controller

The controller of your personal data is PETSCHOICE.CLUB ANTON ARKHYPENKO, with its permanent place of business at: ul. Przasnyska 4B/239, 01-756 Warsaw, Poland, Tax Identification Number (NIP): 5253066055, National Business Registry Number (REGON): 543081647, email: support@petschoiceclub.pl, phone: +48 800 003 058.

The Controller has not appointed a Data Protection Officer. For all matters concerning the processing of personal data, you may contact us at: support@petschoiceclub.pl.

2. What Personal Data We May Collect

Depending on how you use our store, we may process the following personal data:

identification and contact details, such as your first name, surname, delivery address, billing address, email address, and telephone number;
order and payment information, such as purchased products, order value, payment method, payment status, and information about returns, exchanges, and complaints;
customer account data, if an account has been created;
data relating to contact with us, including the content of messages, requests, complaints, and responses;
technical data and information about the use of the website, such as IP address, online identifiers, device type, browser type, operating system, language settings, source of website access, activity on the website, and data stored in cookies and similar technologies.

PETSCHOICE.CLUB does not have access to complete payment card details and does not store them on its own servers. Payments are processed by external, specialised payment service providers.

3. Sources of Data

We obtain personal data:

directly from you when you place an order, contact us, create a customer account, or otherwise provide us with data;
automatically when you use the website, including through cookies and similar technologies;
from entities that cooperate with us in the provision of payments, deliveries, technical support, analytics, and marketing activities, where necessary for the provision of services or permitted under the legal basis for processing.

4. Purposes and Legal Bases for Processing

We process personal data only where we have an appropriate legal basis to do so.

We may process your data for the following purposes:

a) Processing orders, payments, deliveries, returns, exchanges, and complaints
Legal basis: Article 6(1)(b) GDPR — performance of a contract or taking steps at the request of the data subject before entering into a contract.

b) Contacting you in matters related to your order, customer service, or responding to your enquiry
Legal basis: Article 6(1)(b) GDPR or Article 6(1)(f) GDPR — our legitimate interest in ensuring efficient communication and customer service.

c) Maintaining accounting records, tax settlements, document archiving, and fulfilling legal obligations
Legal basis: Article 6(1)(c) GDPR — compliance with a legal obligation to which the Controller is subject.

d) Pursuing claims, defending against claims, preventing abuse and fraud, and ensuring the security of the store
Legal basis: Article 6(1)(f) GDPR — our legitimate interest.

e) Direct marketing of our own products and services
Legal basis: Article 6(1)(f) GDPR — our legitimate interest; where separate consent is required, also Article 6(1)(a) GDPR.

f) Conducting analytics, measuring advertising effectiveness, remarketing, and using non-essential cookies
Legal basis: Article 6(1)(a) GDPR — user consent, where required by applicable law.

g) Creating and maintaining a customer account
Legal basis: Article 6(1)(b) GDPR — performance of a contract for the provision of electronic services.

5. Cookies and Similar Technologies

We use cookies and similar technologies on our website.

We may use the following categories of cookies:

essential — necessary for the proper functioning of the store, shopping cart, order process, login, and security;
analytics — helping us understand how users use the website and how we can improve it;
marketing — used to measure advertising effectiveness, conduct remarketing, and tailor marketing communications;
functional — remembering selected settings and user preferences.

Non-essential analytics, marketing, and functional cookies are activated only after the user has given prior consent through the consent banner or consent-management tool available on the website.

If we use tools such as Google Analytics, Google Ads, Meta Pixel, or similar solutions, data collected through them is processed in accordance with the scope of the consents given and the privacy policies of those providers.

You may change the scope of your consent or withdraw your consent at any time through the consent-management tool or cookie settings available on the website, as well as through your browser settings. Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.

Detailed information about the cookies used and how to manage consent can also be found in our Cookie Policy.

6. Who We May Disclose Data To

We may share your personal data with entities that support us in operating the store and providing services, in particular:

providers of the e-commerce platform and technical solutions, including Shopify or entities providing comparable services;
payment service providers;
courier companies, logistics providers, and delivery operators;
providers of accounting, legal, tax, IT, hosting, website maintenance, and security services;
providers of analytics and marketing tools, including Google, Meta, and similar providers — only to the extent consistent with the legal basis for processing;
public authorities, where disclosure is required by law.

These entities process data under appropriate data-processing agreements or as independent controllers, depending on the nature of the cooperation and their role.

In particular, we use the services of Shopify, payment service providers, courier companies, Google, and Meta to the extent necessary to operate the store, fulfil orders, conduct analytics, and marketing activities — in accordance with the appropriate legal basis.

7. Transfers of Data Outside the EEA

Some of our service providers may process data outside the European Economic Area.

In such cases, we ensure that data transfers are carried out in accordance with the law, in particular on the basis of:

an adequacy decision issued by the European Commission;
standard contractual clauses; or
other mechanisms provided for by the GDPR.

8. How Long We Retain Data

We retain personal data for the period necessary to fulfil the purposes for which it was collected, including:

data related to orders, payments, and accounting documentation — for the period required by tax and accounting laws;
data related to complaints, returns, claims, and disputes — until the matter is resolved and the limitation period for claims has expired;
customer account data — until the account is deleted or for the period necessary to maintain the account and manage the customer relationship;
correspondence-related data — for the duration of the correspondence and subsequently for the period necessary to demonstrate its course, where legally or organisationally relevant;
data processed on the basis of consent — until consent is withdrawn;
data processed on the basis of legitimate interest — until a valid objection is raised or the purpose of processing ceases;
data stored in cookies and similar technologies — for the period corresponding to the lifespan of the relevant cookie or until deleted by the user.

9. Your Rights

Under the GDPR, you have the following rights:

the right to access your data;
the right to rectify your data;
the right to erase your data;
the right to restrict processing;
the right to data portability;
the right to object to processing based on our legitimate interest;
the right to withdraw consent at any time, where processing is based on consent; withdrawal does not affect the lawfulness of processing carried out before its withdrawal;
the right to lodge a complaint with a supervisory authority.

In Poland, the supervisory authority is the President of the Personal Data Protection Office.

To exercise your rights, please contact us at: support@petschoiceclub.pl.

10. Profiling and Automated Decision-Making

In connection with the use of analytics and marketing tools, we may analyse user behaviour, interests, or the effectiveness of advertising campaigns. Such activities may constitute profiling within the meaning of the GDPR.

We do not make decisions concerning you that are based solely on automated processing and that produce legal effects concerning you or similarly significantly affect you.

11. Children’s Data

Our store and services are not directed specifically at children.

We do not knowingly collect children’s personal data without the required legal basis. If we learn that a child’s data has been provided without the required consent of a legal guardian, we will take appropriate steps to delete it.

If you are a parent or legal guardian and believe that a child has provided us with personal data, please contact us at: support@petschoiceclub.pl.

12. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, disclosure, destruction, or unlawful alteration.

Despite applying appropriate safeguards, no method of transmitting data over the Internet or storing data electronically can guarantee complete security.

13. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for the data-processing practices of those entities. We encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The current version will be published on this page together with the date of the last update. In the event of significant changes, we may also notify you in a visible manner on the website or, where appropriate, by email.

15. Contact

For matters relating to privacy and personal data protection, you may contact us:

PETSCHOICE.CLUB
PETSCHOICE.CLUB ANTON ARKHYPENKO
ul. Przasnyska 4B/239
01-756 Warsaw
Poland
Tax Identification Number (NIP): 5253066055
National Business Registry Number (REGON): 543081647
Email: support@petschoiceclub.pl
Phone: +48 800 003 058