Shipping policy

SHIPPING POLICY

PETSCHOICE.CLUB | petschoiceclub.pl
Effective from: 16 April 2026
Last updated: 7 May 2026

Thank you for shopping at the PETSCHOICE.CLUB online store. We make every effort to ensure that orders are processed quickly, efficiently, and transparently.

1. Seller

The Seller is PETSCHOICE.CLUB ANTON ARKHYPENKO, with its permanent place of business at: ul. Przasnyska 4B/239, 01-756 Warsaw, Poland, Tax Identification Number (NIP): 5253066055, National Business Registry Number (REGON): 543081647, email: support@petschoiceclub.pl, phone: +48 800 003 058.

2. Delivery Area

We deliver:

  • within Poland;
  • to selected European Union countries;
  • to selected other countries, provided that the relevant delivery method is available during checkout.

The available delivery methods for a particular country are indicated during the checkout process.

3. Order Processing Time

Orders placed on business days before 4:00 PM are generally forwarded for processing on the same business day.

Orders placed after 4:00 PM, on Saturdays, Sundays, or public holidays are generally forwarded for processing on the next business day.

During promotional or holiday periods, periods of increased order volume, or in the event of circumstances beyond the Seller’s control, processing times may be extended. In such cases, relevant information will be published on the store website or provided to the Customer by email.

4. Estimated Delivery Time

Delivery time depends on the selected shipping method, country of delivery, and carrier.

Poland

  • Estimated delivery time: usually 1 business day from dispatch;
  • Shipping cost: free;
  • Available methods: depending on the current offer and availability, in particular courier delivery or another method indicated during checkout.

European Union

  • Estimated delivery time: 3–7 business days;
  • Shipping cost: according to the price list displayed at checkout;
  • Notes: delivery time depends on the country of delivery and carrier.

Other Countries

  • Estimated delivery time: 5–14 business days;
  • Shipping cost: according to the price list displayed at checkout;
  • Notes: customs duties, import taxes, and delays related to customs clearance may apply.

The stated delivery times are estimates and may change for reasons beyond the Seller’s control, including carrier delays, unforeseen events, weather conditions, logistical issues, or customs procedures.

5. Shipping Costs

Within Poland, we offer free delivery on every order, with no minimum basket value, unless the store website temporarily states otherwise as part of a specific promotion or logistical exception.

For orders to other countries, delivery costs are calculated during checkout and displayed to the Customer before payment is made.

The total order price, including product prices and delivery costs, is visible before the order is placed.

6. Shipping Confirmation and Order Tracking

Once an order has been dispatched, the Customer will receive an email confirming shipment and, where available, a tracking number.

If you have not received the email, please check your spam, promotions, or other email folders, and then contact us.

7. International Delivery

For international orders, the Customer is responsible for any applicable customs duties, import taxes, administrative fees, and other charges imposed in the country of delivery.

Before placing an order, the Customer should review the local regulations applicable in the country of delivery.

The Seller is not responsible for delays resulting from customs procedures, border controls, or local import regulations.

8. Incorrect Delivery Address

The Customer is responsible for providing a correct, complete, and up-to-date delivery address.

The Seller is not responsible for delays, additional costs, or failed delivery resulting from incorrect or incomplete address information provided by the Customer.

If the order has not yet been dispatched and the Customer wishes to correct the address, they should contact us immediately at: support@petschoiceclub.pl.

9. Failed Delivery or Uncollected Parcel

If a parcel cannot be delivered for reasons attributable to the Customer, in particular due to an incorrect address, failure to accept delivery, or failure to collect the parcel from a collection point within the required time, the Seller may contact the Customer to determine how the order should be handled further.

In such a case, the Seller may charge the Customer the direct costs of reshipment, if such costs arise and this is permitted under applicable law.

The above provision does not limit any consumer rights arising from mandatory provisions of law.

10. Damaged or Lost Parcels

If a parcel arrives damaged or has not been delivered within the expected time, the Customer should contact us without undue delay.

Contact details:
Email: support@petschoiceclub.pl
Phone: +48 800 003 058

Where possible, please include:

  • order number;
  • description of the problem;
  • photos of the damaged product and packaging.

We will make every effort to clarify the matter with the carrier and offer an appropriate solution.

11. Transfer of Risk

In the case of sales to a Consumer, the risk of loss of or damage to the goods passes to the Consumer when the Consumer, or a third party designated by the Consumer other than the carrier, takes possession of the goods.

If the Consumer independently selects a carrier not offered by the Seller, the risk passes when the goods are handed over to that carrier.

12. Returns and Complaints

Detailed rules regarding withdrawal from a contract, returns, and complaints are described in the Returns and Complaints Policy available on the store website.

13. Contact

PETSCHOICE.CLUB
PETSCHOICE.CLUB ANTON ARKHYPENKO
ul. Przasnyska 4B/239
01-756 Warsaw
Poland
Tax Identification Number (NIP): 5253066055
National Business Registry Number (REGON): 543081647
Email: support@petschoiceclub.pl
Phone: +48 800 003 058
Website: https://petschoiceclub.pl